PACKAGES NOTICE:
It’s the most wonderful time of the year...which also means delays and stuck or missing packages… some may come slower than usual or sit in an area longer than usual.
Once a package leaves our hands ( usually super fast as yall know ) there is very little we can do- if your package shows delivered but not there- you can contact your local usps office and they can track it to exactly where it was left- Alot of times in the hustle and bustle they mis-scan as delivered and it will show up next business day-
If you think its lost or hasn't moved in days- ground advantage and priority mail packages do require 8 business days before we can do ANYTHING. Then a missing search must be filed before you can file a claim... we are happy to assist in this process- 9/10 once the missing package search is initiated it pops up- this is really simple to do online- all you need is your tracking number and contents ( hopefully you remember what you ordered LOL ) all packages come with standard tracking and insurance up to $100- priority packages are insured to the value of the order.
We will do everything we can to help , as we know its exciting to receive goodies in the mail- but please be kind in your emails , as theres only so much we can do also after it leaves our hands! Below you will find links to file at usps! ❤
Missing package search:
https://www.usps.com/help/missing-mail.htm
File a claim: https://www.usps.com/help/claims.htm
You can always email us as well at Info@chezmolds.com